Shipping Information

SHIPPING METHOD

We use the following courier service:

Domestic: JNE (www.jne.co.id) 

ORDER PROCESSING TIME

We operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day. 

Your order will be processed the next business day after payment is accepted. You can help by notifying us about your payment through our payment confirmation page to ensure that your order are processed. You will be sent a confirmation email once your order has been dispatched with tracking information.

Orders can only be delivered when the full amount of payment is received and confirmed.

PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred. 

Our delivery timescale is shown below:

JAKARTA AREA. Estimated delivery time: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 working days after shipment.

SHIPPING FEE

Please refer to jne.co.id for domestic rates. 

Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees. 

Receive free shipping with minimum order IDR 1.260.000.

SHIPPING POLICY

Lost packages during delivery is not the responsibility of CASA Intimates. We suggest that the customer contacts JNE directly with the tracking number we provided.

It is the customer's responsibility if JNE could not deliver the package due to an incomplete address or the receiver is not present.  

In case that the package is sent back to us, with any reason related to customer's own mistake, customer has to pay another shipping cost.

However, in case of a shipment mistake by us, the shipping fee will be covered by us.